[Kakesa.com]
Caribbean Steeldrums and Accessories with the novice in mind
Customer Satisfaction Survey
We appreciate your taking the time to complete our survey.
Your feedback is important to us and will help us improve our product and services, so that we can better serve you.
If you have any questions, please contact: support@kakesa.com, 510 222 1123
INTRODUCTION
1. How did you first hear about us?
2. (Optional) Are you:
3. (Optional) What is your age?
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Less than 18 years |
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19-24 |
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25-29 |
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30-40 |
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40-50 |
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50-60 |
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60-70 |
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70+ |
4. (Optional) Where do you live?
5. (Optional) In what industry do you work?
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Accounting |
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Administration |
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Advert./Media/Entertainment |
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Banking & Financial Services |
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Call Centre/Customer Service |
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Community & Sport |
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Construction |
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Education & Training |
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Engineering |
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Government/Defense |
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Healthcare & Medical |
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Hospitality & Tourism |
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HR & Recruitment |
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I.T. & T |
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Legal |
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Manufacturing/Operations |
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Mining, Oil & Gas |
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Real Estate & Property |
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Retail & Consumer Products |
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Sales & Marketing |
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Science & Technology |
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Stay at Home Parent |
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Trades & Services |
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Transport & Logistics |
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Other (please specify): |
EASE OF USE
6. How easy do you find our products to use?
7. When you first entered our website/store, what was the first thing that you noticed?
8. When you first entered our website/store, were there any areas that you found confusing?
9. Have you returned to our store or visit our website following your product purchase? Why did you return?
10. In your opinion, how can we serve you better?
CUSTOMER SUPPORT
11. Have you contacted or used our Customer Support system?
12. If Yes, what Customer Care system did you use?
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Telephone system |
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Email |
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Other (please specify) |
13. How long did it take for you to get a response?
14. Was the response provided useful?
15. If No, what was your question?
16. How did you find the attitude and manners of the person that attended to your request?
17. How knowledgeable was the person that attended to your request?
PRODUCT QUALITY
18. Which of our products do you currently own?
19. What services/product/features do you find most useful?
20. Why did you select our product/services?
21. Would you buy from us again? (Why/Why Not?)
22. What new features would you find most useful?
23. Complete the sentence: “If your company had _________________ I'd buy it in a heartbeat.”
IDENTITY
24. What are the first 3 words that spring to mind when you hear or read our company name? [Kakesa.com]
25. What do you like most about us?
26. What do you like the least about us? (Be honest!)
27. Would you recommend us to others?
GENERAL
28. (Optional) Final comments:
29. (Optional) if you wish to be contacted about any information submitted in this survey, please leave your name contact information here:
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Name: |
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Contact phone or email: |
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